Privacy Policy

Travel With Matt – Privacy Policy

Effective Date: 14 May 2026

1. Introduction

Travel With Matt ("we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, contact us or use our travel advisory services.

2. Data Controller

Travel With Matt is the data controller responsible for your personal information.

Contact:
Email: matt@travel-with-matt.co.uk
Website: www.travel-with-matt.co.uk

3. Information We Collect

We may collect:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Travel preferences and requirements

  • Passport information and other travel documentation where required for bookings

  • Booking and payment information

  • Communications with us

  • Website usage information collected through cookies and Google Analytics, where you have consented to the use of optional analytics cookies

Payment card information is processed by secure third-party payment providers. Travel With Matt does not store your payment card details.

In some circumstances, you may choose to provide information such as medical conditions, mobility requirements or dietary requirements so that appropriate travel arrangements can be made. We will only process this information where necessary and in accordance with applicable data protection laws.

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange and manage travel bookings

  • Provide travel documentation and updates

  • Communicate regarding your travel arrangements

  • Improve our website and services

  • Send marketing communications where you have consented to receive them

  • Comply with legal and regulatory obligations

5. Sharing Your Information

We may share your information with:

  • InteleTravel UK

  • Airlines and other transport providers

  • Hotels and accommodation providers

  • Tour operators

  • Cruise lines

  • Car hire and vehicle rental providers

  • Excursion, activity and experience providers

  • Tour guides and destination management companies

  • Travel insurance providers

  • Payment processors

  • Technology and business service providers who support our operations

  • Google (Google Analytics), where you have consented to analytics cookies

We only share information necessary to provide the services you have requested.

We do not sell your personal information.

6. International Transfers

Some of the organisations with whom we share personal information are located outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with applicable data protection laws.

7. Legal Basis for Processing

We process personal information on the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

8. Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at matt@travel-with-matt.co.uk.

11. Cookies

Our website uses essential cookies and, where you have provided your consent, optional analytics cookies through Google Analytics. For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

Travel With Matt

Email: matt@travel-with-matt.co.uk

Website: www.travel-with-matt.co.uk

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

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